- Using the site / Dealing online
- Foreign Exchange
- General feedback
- Linking to our site
- Day Trading
- Limit Orders
- Deposits and withdrawals
Q: “I’m unable to log into the website. I’m entering my username and password and nothing happens”
A: Solution 1: Your username and password are case sensitive, make sure “Caps Lock” is not turned on, and try again.
Solution 2: You have mistakenly pressed the “space bar” at the end or the beginning of the username or the password. Delete both and try again.
Solution 3: If you are connected to the Internet through an office network, this could be an office firewall issue. Please contact your system administrator.
Q: I haven’t received my confirmation email. I may have given you the wrong email address, or perhaps something went wrong with my deal. Can you please re-confirm?
A: Duplicate email confirmations cannot be issued. Email confirmations are generated only at the time of dealing. If you need to reconfirm your deal, please call our customers support center. You do not need the email confirmation to manage your deal, so all you need is to check your account and position. The email is sent merely as a convenience for customers so that they have an additional record of their deal details. If you received a confirmation number on screen, your deal is confirmed. Failure to receive the confirmation email has no bearing on the status of your account. Where mail cannot be delivered – due to an address that does not exist, or a recipient’s mailbox is full, or a recipient’s mail server is not accepting mail or is unreachable – delivery attempts cease. Confirmation letters are not sent by post for online deals.
Q: Is online dealing on the easy-forex website secure?
A: Yes. We use the internationally accepted security system SSL to encrypt all credit card payments over the web. This is automatic, and you will receive instant notification if your browser does not support this.
Q: I receive a message saying my browser isn’t compatible with the site. Why?
A: The easy-forex website is tested using a range of browsers and operating systems. Some older browsers, however, do not support the full range of functions required. We recommend using Internet Explorer 7 or above. Upgrading to the latest browser can mean enhancing your surfing experience and improving your online security. Upgrade now!
Q: What is Foreign Exchange Trading, what do I need to know?
A: Discover Forex trading in our Learn section. This is where you will find a series of articles that explain currency trading and the foreign exchange market.
Q: Is Forex risky?
A: Yes, we advise all our clients that foreign exchange trading does involve substantial amount of risk. With easy-forex® you cannot lose more than your ‘margin’, the money you are prepared to risk plus the daily rolling fee if you have entered a Day Trade transaction. However, risk only what you can afford. Before you join you need to read our PDS, Disclaimer and User Agreement.
Q: Can you send me rates via email?
A: No. The online deals section of our web site connects directly to our central trading system, and shows the latest rates and premiums based on real time FX and derivative quotes. There is no commitment to deal at the time rates and premiums are displayed – only once you submit the payment details you are committed to a deal.
Q: Why has the price of the deals I am interested in changed since last time I checked?
A: easy-forex deals are dependent on the FX or derivative market, which is dynamic and changes all the time. The fluctuations in the market, in currency or derivative rates, and in other parameters, affect the easyMarkets fully automated pricing engine. This is why rates and premiums may change all the time. For your convenient, easyMarkets developed the currency/derivative bar which displays market data in real time and can give you indication to whether the rates are going up or down. When the rates in the bar are green it means they went up since the last update, when they are red it means they went down since the last update.
Q: What kind of deals do you offer?
A: We offer Day Trading, forward and option deals, major, crosses and some exotics, commodities and indices.
Q: When should I check “My Positions”?
A: “My Position” is a report that displays all your live deals at the time you check. All open deals are displayed on “My Position”, divided to Day Trading, Options and Forward deals. By checking the “Total Current Value” button you receive your total value for closing all deals based on the current market rates. You can check each deal’s value, based on different rates, by clicking the “Close” button. You can also close any deal that is live by clicking the “Close” Button.
Q: What should I do if I have a specific problem regarding a specific deal?
A: Please contact one of our representatives on 1800 176 935. This line is open 24 hours a day from Monday at 6am AEST to Saturday 4am AEST. Otherwise please send an email to our customer service at email@example.com with details of the problem. We endeavor to respond to such emails within 2 days.
Q: How do I close my account?
A: To close your account, please email your Account Manager.
Q: How can I pass on my comments to Easy-Forex?
A: While we are unable to respond to individual messages, we value all feedback from our site users, and we read all comments arriving. Send an email to firstname.lastname@example.org and have your say.
Q: I have a great idea about what easyMarkets should offer. To whom should I send it?
A: We appreciate suggestions regarding potential new deals or offers. Please send an email to email@example.com and pass on your suggestion.
Q: Can I include a link to easy-forex on my web site?
A: If you would like to put a hyperlink through to the Easy-Forex web site on your own site, please send an email to firstname.lastname@example.org.
Q: What is FX day trading?
A: Day Trading allows you to perform daily currency trade deals in lower margins (the difference between buying and selling rates). The deals renew automatically every night at 22:00 (GMT time), starting the day the deal was made until it ends. As long as the deal is open, you will be charged a renewal fee every night at 22:00 (GMT time) for all deals opened at this time. Deals closed before 22:00 (GMT time) will not be charged. Note: In the case of failing to charge the renewal fee via credit card, all opened Day Trading deals will be closed automatically.
Q: What’s the difference between Day Trading deals and Forward deals?
A: The Day Trading deal in FX rates is a currency exchange deal which renew automatically every night at 22:00 (GMT time) starting the day the deal was made, until it ends. As long as the deal is open, it is charged a renewal fee every night at 22:00 (GMT time). A forward deal does not renew every night, and it exists until it reaches the date set at its making. The main difference is the cost relating to the deals. The margin between the buy and sale rates in Day Trading deals is lower then that of the Forward deals, however – there is no renewal fee in Forward deals. In both cases, the deal ends in one of the following events:
- Termination initiated by you.
- The day trading rate has reached the Stop-Loss rate you predefined.
- It is the deal’s ending date.
- Trading deal is closed for non payment of renewal fee
- Cancelled because of bugs or similar malfunctions with the system,
- Easy-Forex closes the outstanding balances in the circumstances set out in “Information on the risks taken”, under “Statement prior to registration at Easy-Forex”.
Q: What is a Limit Order?
A: The fact that the easy-forex site is available 24 hours a day, 7 days a week, doesn’t mean that YOU must stay awake and be alert, waiting to capture a preferred opportunity or rate. A limit order is where you nominate a rate at which you want to open a deal. When and if this rate is reached in the market, your ‘reserved’ deal is automatically opened. Once the deal is opened it is treated like a Day Trade with the details appearing in My Account. It will remain valid for one month.
The Limit service is offered to you by Easy-Forex FREE OF CHARGE !!
Q: When a Limit expires, do I see it in My Account?
A: Yes, at a single entry in the MY ACCOUNT journal, stating the LIMIT revoked.
This journal entry would as well reflect in your free balance.
Deposits and withdrawals
Q: How do I deposit money with easyMarkets?
A: In the “My Account” section on the website you can deposit money with your credit card, or with Wire Transfer. We accept up to 12 currencies.
Q: What identification Documents do I have to supply and why?
A: We require proof of identity (such as passport or ID card) and proof of address (such as utility bill or bank statement) as part of regulatory KYC requirements. Please note that the proof of address cannot be older than 6 months and must show your full name and residential address. Other documents, such as credit card statement may be required depending on your account activity.
Q: How do I withdraw money?
A: To withdraw money you must have supplied the required documentation. A withdrawal to a bank account where initial deposits have been performed by credit cards will only be executed back to credit card. We may transfer to a bank account only at the company’s discretion and policies and with regard to Anti Money Laundering (AML) regulations.