DOWNLOAD – FINANCIAL SERVICES GUIDE
A Guide to Our Relationship with You and Others
This guide contains important information about:
- who we are;
- the services and products we offer;
- the costs, remuneration and other benefits that may be paid to us, our employees or others;
- any associations or relationships we may have with financial product issuers;
- our internal and external dispute resolution procedures and how you can access them; and
- how you can contact us.
We will not provide you with personal financial product advice. We only provide general financial product advice. Accordingly, we will not give you a Statement of Advice. Personal financial product advice is advice that takes into account one or more of your objectives, financial situation and needs or advice which could reasonably be regarded as having done so. General financial product advice is advice which is not personal financial product advice.
However, you will receive a Product Disclosure Statement (“PDS”) prepared by us which contains information about the particular products we offer, including any relevant terms, significant risks and details of other fees and charges which may apply. This document will be provided to assist you in making an informed decision about the products offered by us.
easyMarkets Pty Limited
|ACN:||107 184 510|
|Address:||Suite 703, 65 York Street, Sydney NSW 2000|
|Telephone:||Call us on 1300 303 908 or
Sydney (02) 9299 5800
|Facsimile:||(02) 9299 6800|
What is the purpose of this Financial Services Guide?
The purpose of this Financial Services Guide (“FSG”) is to ensure that you receive key information about the type of financial services being offered by easyMarkets Pty Limited (“easyMarkets”, “we”, “us” or “our”). The contents of this FSG have been formulated to ensure that you receive the information required to make an informed decision about whether to use the financial services that are offered by easyMarkets.
Who is easyMarkets? easyMarkets provides an online trading platform, enabling clients to trade in derivatives and foreign exchange rates over the internet. easyMarkets provides clients with direct access to our system to enable them to buy and sell currency rates. easyMarkets forms part of the Blue Capital Markets Group which currently operates in Europe, USA and Asia Pacific. The Blue Capital Markets Group was founded by a group of bankers, forex and internet experts and offers traders direct access to the global currency markets.
What kinds of financial services are we authorised to provide and what kinds of financial products do those services relate to? easyMarkets is authorised by its Australian Financial Services Licence (“AFS Licence”) to provide the following financial services:
- Provide general financial product advice with respect to derivatives and foreign exchange contracts;
- Deal in derivatives and foreign exchange contracts; and
- Make a market in derivatives and foreign exchange contracts.
Who is responsible for the financial services provided?
EasyMarkets is responsible for the financial services provided, including the distribution of this FSG. We hold an AFS Licence issued by the Australian Securities and Investments Commission (AFS Licence 246566). easyMarkets is regulated in Australia by the Australian Securities and Investments Commission and is a member of the Financial Ombudsman Service in Australia.
Who do we act for?
easyMarkets acts as principal and does not act as a broker or agent. When we receive your instructions and execute them, we are the party to the other side of the transaction and the party with whom you are entering a contract.
How can you give us instructions?
If you wish to utilize our services, you can only do so via the internet using our trading platform. easyMarkets only accepts instructions via the trading platform. Under very limited circumstances (and only where agreed between us) we may agree to accept your instructions by either telephone, or if we have verified your address and signatures, by facsimile or email. Prior to accepting your instructions, easyMarkets will require you to acknowledge and accept our Terms and Conditions which sets out the contractual relationship between easyMarkets and the client and the obligations of each when accessing and trading on the system. easyMarkets will maintain accurate records (on a best efforts basis) of all client orders and trades executed. easyMarkets will provide you with documentation to confirm the transactions you have executed. This documentation is provided on line and you can access your account at any time to view your transactions and account balance.
How is my personal information dealt with?
The Anti Money Laundering Counter Terrorism Financing Act 2006 requires easyMarkets to collect information and verify the identity of its clients / customers. This is often referred to as “know your customer” information. Customer identification and verification procedures will be carried out having regard to the Privacy Act 1988.
The information we collect may be collected from other persons or organisations including agents and brokers, and from publicly available information and documents. Where required by law, your personal information may be disclosed to other parties.
How are we remunerated for the services we provide?
easyMarkets does not charge fees or commissions for you to enter into foreign exchange products. The calculation of the price to be paid (or the payout to be received) for products offered by easyMarkets, at the time the contract is purchased or sold, will be based on the mid-rates of the quoted received from our pricing providers. The calculation will include a spread in favour of easyMarkets and may differ from prices available in the primary or underlying markets where contracts are traded. easyMarkets acts as a market maker and not a broker and makes its earnings from the spreads that are embedded in the rates. The spread is the difference between the rate at which we buy and sell the financial instruments and the rate that you deal on as provided by us to you. Different spreads are used depending on the value of the transaction, the markets traded and the type of account as selected by you. easyMarkets earns its income from the spread that we apply to our Products.
Where you enter a contract you will be required to pay an initial margin and may be required to pay additional margin in the event of adverse market movements against your position to keep your position open. Such payments are not costs but are funds required by easyMarkets to cover our risk and as security for the client’s obligations.
The margin amounts are payable into the easyMarkets client trust account and are held, used and withdrawn in accordance with the Corporations Act 2001 requirements and our agreed Terms and Conditions. All interest that may accrue on the client trust account is kept by easyMarkets.
How are our employees remunerated?
Employees are paid a base salary, performance related bonuses and other benefits. Bonuses are paid to employees monthly, with quarterly and annual adjustments where necessary.
Will anyone be paid for referring me to you?
We may pay an introductory fee or commission or provide other benefits to any person for referring customers to us in connection with the services and products to which this FSG relates, and these will be disclosed as required by law.
Do you have any associations & relationships with others?
We do not have any relationships or associations which might influence us in providing you with our services.
Professional Indemnity (PI) Insurance Cover Easy Forex representatives are covered by a Professional Indemnity (PI) Insurance policy while they are directly employed by easyMarkets Pty Ltd.
What do I do if I have a complaint?
We want to know about any problems or concerns you may have with our advice or services so we can take steps to resolve the issue. We have internal and external dispute resolution procedures to resolve complaints from clients. A copy of these procedures may be obtained by contacting us and requesting a copy.
Initially, all complaints will be handled and investigated internally. Should you still feel dissatisfied with the outcome, you have the ability to escalate your concerns to an external body for a resolution.
If you have a complaint about the financial services provided to you, please take the following steps:
- Contact easyMarkets to inform us about your complaint. You may do this by telephone, facsimile, email or letter. We will investigate your complaint promptly. We will try to resolve your complaint quickly and fairly.
- If you are dissatisfied with the outcome of our investigation, you have the right to complain to the Financial Ombudsman Services Tel: 1300 78 08 08, Fax: (03) 9613 6399, www.fos.org.au, Email: firstname.lastname@example.org. Mail: GPO Box 3, Melbourne, VIC 3001. Membership no. 11740
- You can contact the Australian Securities and Investments Commission (ASIC) on 1300 300 630. This is a Freecall Infoline. This is another alternative that you may use to make a complaint and obtain information about your rights.
HOW DO YOU CONTACT US?
|Telephone:||Call us on 1300 303 908 or
Sydney (02) 9299 5800
|Mail or Fax:||Write to us at Suite 703, 65 York Street, NSW, 2000 or send us a fax to (02) 9299 6800.|
|Email:||Send us an email to email@example.com|
|In person:||Visit our offices in Suite 703, 65 York Street, Sydney NSW 2000.|
|Facsimile:||(02) 9299 6800|
Date: 27 August 2013